Return Policy
At Oxidane Water, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, our Return Policy explains your rights and how to proceed.
Eligibility for Returns
Condition: Items must be unused, in their original packaging, and in the same condition as when you received them.
Non-Returnable Items
Customized Products: Personalized or custom-labeled water bottles are not eligible for return unless they arrive damaged or defective.
Opened Products: Water bottles that have been opened or used cannot be returned for hygiene reasons.
Return Process
Contact Us: Call us at +254 791 204428, share with us your order number, item(s) you wish to return, and the reason for the return.
Approval: Once we receive your request, we will review it and provide instructions on how to return the item(s).
Shipping: You are responsible for return shipping costs. We recommend using a trackable shipping service to ensure your return is received.
Refunds
Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Refund Method: Approved refunds will be processed to your original payment method within 7-10 business days.
Damaged or Defective Items If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for a replacement or refund at no additional cost.
Exchanges We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us.
Contact Us For any questions regarding returns or exchanges, please reach out to us at Contact@oxidanewater.com
